The commercial relations between D.S.DEMETRIOU ENT LTD from thereof referred as COMPANY and its customers are governed solely by the general conditions of sale, excluding any other agreement. The ordering online implies full acceptance of the below conditions in English language.
www.dsdportal.com is property of D.S.DEMETRIOU ENT LTD and any copyright infringement or misuse
of the website will be considered as a crime and will be prosecuted under Cyprus law.
Top
COMPANY sells only to:
COMPANY is not responsible for any loss or damage, direct and / or indirect, arising from sale of goods
and services offered in the catalog published on the site,for delayed and / or non-delivery of the
product, nor the correspondence of the goods to the specifications published on the site, nor for any
other circumstances not directly attributable to COMPANY.
Top
The company products/services provided through the on line store include products such as optical
frame, sunglasses, accessories and spare parts.
Top
The technical information included in the website is derived from information published by
manufacturers of goods in our catalog.COMPANY, therefore, reserves the right to modify / adapt the
technical and dimensional product catalog, based on what will be communicated by the producers,
without notice.
Top
Rates and discounts may be changed at any time without prior notice. All prices are net of any discount
including Vat of 18%
Top
Orders are accepted only in writing or by fax, or via the Internet (online).The customer,who places the order online, at the end of the procedure will receive a notice for confirming the order. The e-mail will be sent with the order confirmation number. If after the order placing the customer does not receive the "order confirmation", he/she should assume that the proposal shall be deemed as not accepted, for all legal purposes, although for accounting, administrative or lack of product.For orders made by fax or mail, the customer can verify the acceptance thereof by connecting to our website and choosing the option “Order History”.
In case of discrepancy on the order confirmation customer is required to contact us by email or phone
within the next 24 hours from receiving the confirmation
Top
Through our web you can just follow the following simple steps and before you know it your purchases will arrive just outside your door. You will be able to place and review your order in English language only.
All shipment methods are FREE OF CHARGE
During your order procedure and prior to your submission on account or payment through JCC you
will be able to remove part or all of the products from your shopping cart by pressing the Delete button
which is next to each of your products in your shopping cart. You will also be able to add more products
or change the quantity of the products in your cart.If you choose to pay though JCC and wish to cancel your
order once you reached the payment page you can press the "Cancel " button and return to the shopping cart area.
Top
The website provides the information about the amount of product presented at the warehouse of
COMPANYand this info is updated in real time.Since the access and the ability to submit order "on line"
change the product availability in real time,COMPANY does not guarantee the availability of goods
ordered, as long as the order itself is not visible in the area dedicated.
The cost of the goods shipment is pre-agreed and secured by charge on the invoice;if the goods are sent
carriage forward, by the recommendation of the customer, COMPANY does not take a risk to assume
the entire cost of the customer after delivery of goods.Upon delivery of the goods, the customer must
verify the integrity of packages and correspondence with the quantity and quality as specified in the
accompanying document (INV).In case of discrepancy, it must be reported on the same document and
confirmed within eight calendar days by fax or registered mail to COMPANY to commercial
reference.While the packaging is intact, the products must be verified within eight calendar days of
receipt.Any hidden defects arising from shipping damage must be reported in writing by registered mail
to the carrier and a copy sent to COMPANY.Each alert over these terms will not be considered.For each
statement, the customer assumes full responsibility for the statements.
Top
The software rights marketed by COMPANY remain the property of the manufacturers and / or holders
of the software rights, which give you only a license.All rights are reserved and it is strictly forbidden for
the customer to sell the software rights to third parties, sublicense, pledge or otherwise dispose, for
example free of charge. The customer agrees not to remove or alter the rights notices contained on the
media program and user manual,not to modify in any way products and make them only legitimate uses
and / or allowed, not counterfeit computer products, or permit or encourage in any way their
counterfeiting.
Top
Payments can be done via two options while you proceed to checkout area
On account: Goods will be invoiced on Customers account and payment will be done according to the
predefined financial agreement with the customer.
Visa or Credit card: The goods can be paid online by credit card through the gateway of JCC PAYMENT SYSTEM.
We accept all major credit cards including VISA/MASTERCARD.In the case of credit card payment the billing descriptor.
that will appear in you bank statement for the specific purchase will be www.dsdportal.com
For details regarding the payment procedure refer to section 7.H
All invoices are payable to COMPANY, the amount payable shall be accepted as final without any
additional discount.The methods of payment are those indicated above, however the customer can
have access to a line of credit for deferred payments,only if it is approved by Credit Control Department.
COMPANY reserves, at its sole discretion, the right to determine the value of the credit and payment
terms offered to the customer.
Top
The non-payment at maturity of the invoice or debit note, any request for postponement of payment or
any other event that results in the failure of the customer,causes the loss of the terms agreed
for payment of products, making any claim of COMPANY to the customer immediately payable.
In this case, moreover, COMPANY has the right to suspend delivery of products not yet delivered.Failure
to pay at maturity may also reduce the value of the credit line offered to the customer.Moreover, in
case of non-payment or delay in payment by the customer,COMPANYis entitled immediately to
terminate all contracts in progress,without any compensation to you.
Each order or delivery is considered autonomous and independent of any other order or delivery.Any
dispute between the Customer and COMPANYunder any circumstancescannot result in suspension of
payment of invoices or other non-controversial bill.The missing components of the order do not entitle
the customer to refuse payment of the goods.
COMPANY reserves, at its sole discretion, the right not to proceed with the shipment of goods, even
after accepting the order, to those customers who are "out of trust," or with "outstanding" balance.
Top
These Product/Services Terms shall be governed by and construed in accordance with the laws of the
Republic of Cyprus, e-Commerce Law: L156(I)/2004 and Amendment Law: 97(I)/2007 and any disputes
will be decided only by the Cyprus courts.
If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or
unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which
will continue to be valid and enforceable to the fullest extent permitted by law.
Top
For any reason you can cancel any order in 14 days from the day you received the order only by
sending a written notification with your order details to our support department requesting cancellation
dsdemetr@spidernet.com.cy . This means that you can return it to us in its original condition within
30 days of the date you cancelled the item order, unopened with all seals, packaging and shrink-wrap intact
and we will issue a full refund or credit note for the price you paid for the item. Please note that
you will be responsible for the costs of returning the goods to us unless we delivered the item to you
in error, or if the item is faulty.
Please package the item securely in at least the packaging it was received and send it to us with your invoice copy.
If you are not satisfied with your purchase, simply return the items to us in their original condition and
packaging within 30 days of cancelling the order and we will issue a full refund or exchange the item to another preferred
product of same value.If you do not wish to change your product with another one, we will give you the corresponding
amount or refund the amount paid in the same way you paid.
Top
The return of goods at COMPANY, must be requested via online form, indicating the reasons for the
request, quoting the invoice and / or DDT (Delivery Note), and must be specifically authorized.The
return of goods shall be conducted upon authorization and allocation of "return number" and within 10
working days from the date of approval of the request made.
The returned goods may be subject to curtailment in the case in which the product:
Any errors or omissions of material shipments must be reported, in writing, according to the terms and
conditions indicated in paragraph 9.
Top
The purchase of products from COMPANY, involves the acceptance of the warranty provided by the
manufacturer, which may be independent of the same atCOMPANY.The customer, therefore, is aware
that the goods purchased will be guaranteed by the manufacturer and the conditions therein. The
Customer accepts, therefore, all modes of supply of the manufacturer's warranty, even with reference
to, but not limited to, the managing entity of the warranty also different from COMPANY.
Top
The conditions contained in this document may be changed without notice and will be valid from the
date of publication in the website.
Top